Utility Department
City of Jackson
Pay Your Bill

PLEASE READ AND ENTER INFORMATION BELOW

ON PAYMENT SCREEN:
PLEASE MAKE CERTAIN THAT ALL INFORMATION IS ENTERED CORRECTLY, SUCH AS YOUR ACCOUNT NUMBER, SERVICE ADDRESS, AMOUNT OF PAYMENT, ETC., TO ENSURE THAT YOUR PAYMENT IS CREDITED TO THE CORRECT ACCOUNT. NOTE: IF PAYING MORE THAN ONE (1) ACCOUNT YOU WILL NEED TO DO A NEW TRANSACTION FOR EACH ACCOUNT NUMBER.

PLEASE SAVE OR PRINT THE CONFIRMATION PAGE AS YOUR PAYMENT RECEIPT.

IF YOUR HAVE RECEIVED A DISCONNECT NOTICE OR IF YOUR DOOR HAS BEEN TAGGED FOR NON-PAYMENT, YOU MUST REPORT YOUR PAYMENT TO THE UTILITY OFFICE TO PREVENT SERVICE INTERRUPTION. IF YOUR SERVICE HAS BEEN DISCONNECTED, YOU MUST REPORT YOUR PAYMENT AND SIGN A NEW APPLICATION WITH THE UTILITY DEPARTMENT TO RESTORE SERVICE BEFORE 2 PM. THE PHONE NUMBER TO THE UTILITY DEPARTMENT IS: (740) 286-4419 OR 286-7007.

Return Policy:

Due to the nature of our business, returns/refunds should not be needed, however if you feel the need for a refund, Please notify our office and we will look into the matter, the amount of the refund will be added back to the account that it effected, then your utilities may be late or in threat of shut off. Refunds that are given that were originally paid with a credit or debit card will be refunded, when you provide the credit/debit card numbers to refund to. Payments made by cash or check will be subject to refund by the purchase order system which will take approximately 3-6 weeks.

Privacy Policy:

Your privacy is very important to us.
Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
We will only retain personal information as long as necessary for the fulfillment of those purposes.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We will make readily available to customers information about our policies and practices relating to the management of personal information.

Amount:

Account Number:

INFO

For after hours EMERGENCIES please call the police department @ (740) 286-4131